FAQs

KeyCi is a skincare brand focused on clean, effective products that care for both your skin and the planet. The name KeyCi (pronounced “kay-see”) comes from the idea of providing healthy skin through Care and Integrity. It reflects our commitment to doing things the right way, with purpose, transparency, and respect for what matters.

We combine scientifically approved ingredients with a strong commitment to sustainability. Our formulas are effective, gentle, and made with care for both your skin and the environment. Everything we make is vegan, cruelty-free, and tested by dermatologists.

Yes, all KeyCi products are dermatologically tested to make sure they are safe, effective, and gentle on skin, including sensitive types. We test every formula for skin compatibility before it reaches you.

Yes, sustainability is built into everything we do. We make choices that reduce our environmental impact. Sustainability is a part of how we operate every day.

Never. KeyCi is 100% cruelty-free. We do not test on animals at any stage of product development.

Yes, all our products are vegan. We do not use any animal-derived ingredients in our formulations.

Yes, we ship pan-India. No matter where you are located, we will make sure your KeyCi products reach you. Just place your order and leave the rest to us.

For Delhi NCR, delivery usually takes around 3 working days. For other cities, it may take 3 to 5 days depending on the location. We try our best to deliver as soon as possible.

There is no shipping fee on prepaid orders, it is on us! But for Cash on Delivery orders, there’s a small ₹100 charge added at checkout.

Yes, definitely! As soon as your order is shipped, you will get a tracking link via email or SMS within 24 hours. You can use that link to follow your order in real time.

Currently, we do not offer same-day or express delivery. But we are working on making our delivery faster and more efficient soon.

Just browse through our range, find what suits your skin best, and add it to your cart. Once you proceed to payment and confirm, your order is placed. It is quick and hassle-free.

Yes, you can! But only before it is shipped. Just get in touch with our customer support team via email or phone, and we will help you make the changes. 

Please check your spam or promotions folder first. If it is not there, feel free to call us or email our support team, we will resend your confirmation right away.

That usually does not happen, but if your order is delayed by any chance, please reach out to us. Call or email our customer support, and we will look into it immediately.

Once the order is placed, we can’t change the address directly. But if it hasn’t shipped yet, our support team might be able to help. Just contact us as soon as possible.

Yes. All KeyCi products are formulated to be gentle and are dermatologically tested. We avoid harsh ingredients and focus on skin-friendly formulations that support your skin barrier and overall health.

We use a mix of naturally sourced and lab-developed ingredients that are proven to be effective. Every ingredient is chosen with purpose, no unnecessary fillers, no harsh compounds.

No, KeyCi products are free from parabens, sulfates, and other harsh additives. We keep our ingredient lists clean and focused on what your skin actually needs. 

Nothing extra, nothing irritating!

Each product page includes details on skin types and concerns it is suited for. If you are still unsure, feel free to reach out. We are happy to help you choose what fits your needs.

Yes, our products are fragrance-free. If we use any scent, it is clearly listed, and we always avoid synthetic fragrances known to irritate skin.

We accept UPI, credit/debit cards, and Cash on Delivery (COD). You can choose whatever feels most convenient at checkout. All payment options are completely secure and easy to use.

Yes, shopping on our website is 100% safe and secure. We use trusted payment gateways to protect your information. Your data and privacy are always a priority for us.

If something does not work for you, do not worry. Returns are accepted within 2–3 days of delivery, once checked at our warehouse. Refunds are processed within 7 to 10 working days after approval.

Once the return is approved and reaches our warehouse, the refund starts processing. It usually takes 7 to 10 working days to reflect in your account. We will keep you updated throughout the process.

If your payment does not go through, do not stress. Just reach out to our customer support via call, chat, or email. They will guide you step by step and help you place your order smoothly.

Sustainability is part of every step we take, such as from sourcing ingredients to how we package and ship our products. We use clean, efficient production methods, avoid harmful ingredients, and work to reduce waste across our entire supply chain.

Yes. We use recyclable materials wherever possible and are continually working to reduce plastic use. Our packaging is designed to protect the product while minimizing its environmental impact.

Many of the ingredients we use are biodegradable and chosen with environmental safety in mind. While not every formula is fully biodegradable, we avoid ingredients known to harm aquatic life or ecosystems.